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Phone and email support are provided on a 24/7 basis, and it’s possible to get an installation completed on the same day. You can also expect $500 off your insurance deductible in case you get broken into while you have ADT monitoring installed. Here’s a quick summary of their pros and cons:You can control your garage door, lights, locks, and more right through your cell phone. There’s no relocation option if you need to move, so ADT works best for established homeowners who are going to be at the same location for a longer period of time. The franchise nature of ADT can also mean that you’ll find a somewhat inconsistent level of customer service and support depending upon where you are based, and that can be frustrating when you are used to receiving good service, but move somewhere else, and suddenly have poor service. On the whole, though, most ADT franchises are very good with customers, and are committed to providing a high level of quality and value for everyone who contracts with them.

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Recently added, Alexa voice control lets you arm your system or check on its status on Amazon Echo devices. Enabling the SimpliSafe Home Control skill in the Alexa app is simple, and commands like "Alexa, tell SimpliSafe I'm leaving" to arm the system in Away mode, "Alexa, tell SimpliSafe good night" to arm the system in Home mode, and "Alexa, ask SimpliSafe if my home is secure" to get system status worked well in testing. There was little lag between the voice command and the base station announcing status or changes in system modes. The Alexa integration only works with the new SimpliSafe hardware, and the system can't be disarmed via voice for obvious reasons. With the monthly Interactive Plan, you can use SimpliSafe's Online Dashboard or mobile app to control the system, including arming and disarming it. The Dashboard also lets you view your System Event Log, change your PIN, assign up to four guest PINs, and choose an optional Duress PIN, to use when an intruder is coercing you to disable the alarm.